Updated below:
The home broadband is down and has been since yesterday. Just so you know I'm not ignoring you guys. Heading to the office this morning so I should be back on the air later this AM.
Update: I just experienced a new low in customer service from Charter. After finally working my way through press one for English, press 2 for trouble etc., etc. I get a robot that wants to ask me questions about my problem. This took nearly five minutes and after finally determining that I was not an idiot and that yes I did have a problem I was told that if it did not fix itself in a few hours then call back and they would actually think about taking some action. Not happy right now.
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